How To Fix The Unrecognized Disc Error On Your PS4? [Discover]

A grey Sony playstation
Sony Playstation

To resolve the unrecognized disc error on your PS4, you can clean or replace the disc, clean or fix the disc drive, update the system software, rebuild the database, or initialize your console using safe mode. Additionally, you can restart the console, try placing it vertically, or seek professional assistance to repair any hardware problems.

In 2013, Sony introduced the PS4, aiming to provide strong competition for the Xbox One. This marked Sony’s next-generation video game console with a significant emphasis on graphics, enhancing the gaming experience for users.

It gained widespread popularity for its seamless performance with multiplatform games like Call of Duty. Notably, the PS4 allows access to some PS3 games as well, adding to its versatility.

What sets the PS4 apart is its stylish design, standing out from other basic consoles. The controller is also updated with new features, and it boasts robust online connectivity options.

For more detailed information about the PS4, I’ve outlined a table below, highlighting some of its key specifications:

Product CodeCUH-2000 series.
Main ProcessorSingle-chip custom processor.
CPU: x86-64 AMD “Jaguar”, 8 cores.
GPU: 1.84 TFLOPS, AMD Radeon™ graphics cire next engine.
MemoryGDDR5 8GB RAM.
Storage500GB (1TB).
DimensionsApprox. 275.1 x 305.1 x 53.1 mm.
WeightApprox. 2.8 kg.
Input/OutputUSB 3.0 ports.
AUX port.
DriveBlu-ray/DVD drive (read-only).
PowerAC 100-240V, 50/60Hz.
Some specifications of PS4

What Could Be The Causes Behind The PS4 Unrecognized Disc Error?

Yellow and black warning symbol

The other day, my brother finished his exams, and finally, he had some free time to play on his PS4 with mom’s permission. Excited as usual, he inserted the disc of his favorite game into the drive and eagerly waited for it to load.

Instead of the game starting, he was met with an error message on the screen, stating that the disc was unrecognized. This was confusing and frustrating since it had never happened before.

Curious about the issue, I looked into it, and it turns out many people have faced this error at least once, leaving them perplexed and annoyed too.

So, in simple terms, this error means that the PS4 console is having trouble recognizing the disc you’re trying to insert, and therefore, it can’t read the contents of the disc.

If you’re curious about the reasons behind this error, keep reading to find out more.

The Disc Is Dirty Or Damaged

A broken disc with orang center and black , yellow and blue body
Damaged disc

One common reason for encountering this frustrating error is related to the disc itself. As the error implies, the “unrecognized disc” issue often stems from problems with the disc.

If the disc is excessively dirty, covered in dust, or has stains, inserting it into the console’s disc drive may trigger this error, indicating that the console cannot identify the disc.

Additionally, the error may occur if the file on the disc is not supported or is incompatible with the console. In such cases, the console won’t be able to recognize the content, resulting in the display of this error message.

Another scenario involves attempting to use a damaged disc. Whether a portion of the disc is torn or it sustains scratches due to mishandling, your PS4 may struggle to recognize the disc, leading to the appearance of this error on your screen.

The Disc Drive Is Dirty Or Damaged

A clear glass disc in a black disc drive
Disc drive

We often ignore the condition of our ports and drives, and when problems arise, our initial thoughts may not include these possibilities. However, it’s essential to consider that the disc drive can also accumulate dirt.

Imagine your console sitting there with the drive exposed—dust and airborne particles are inevitable. Over time, this accumulation of dust and debris inside the drive can lead to the error we’re discussing because the drive becomes too dirty to accurately recognize the disc.

Similarly, the drive can suffer damage. If the console experiences a significant fall or if a disc becomes stuck in the drive, attempting a forceful removal can result in harm to the drive. In such cases, the damaged drive won’t be able to properly recognize the disc, triggering the appearance of this error.

Outdated System Software

The system is upgraded upto 55%
System upgrade

Much like outdated versions of apps or browsers on your phones or tablets can disrupt functionality and lead to errors, the same principle applies to your PS4.

If you haven’t updated your PS4 in a while, it might encounter difficulty recognizing discs, resulting in the occurrence of this error.

Additionally, it’s worth mentioning that even after updating the system, there could be a brief period where the update may not be fully supported by your PS4.

During this time, the error might occur, possibly due to the introduction of a bug or other issues with the new update.

Temporary Glitch

A blue, white, and pink glitchy effect used to write the word glitch

Temporary glitches can happen unexpectedly in any device, but it’s important to remember that you shouldn’t judge an app or a device solely based on these occasional hiccups.

Glitches are a part of technology and can occur independently or be triggered by events like a system update or the introduction of a new game or disc.

In some cases, these events may bring along viruses or glitches that could lead to your console not recognizing the disc, resulting in the appearance of this error.

Hardware Issues

Different components of the hardware

Issues with your hardware can lead to your PS4 being unable to recognize the disc, triggering this error. Hardware problems can take various forms.

For instance, if your PS4 console experiences a severe and impactful fall or if water is spilled on it, it may lead to issues like faulty wiring. Hardware problems can also include issues like a burnt fuse and various other issues that contribute to the appearance of this error.


The system is overheated and a man is using a fan to cool it down

Another aspect often overlooked with the PS4 is overheating. Some people get so excited about having and owning a PS4 that they want to play games around the clock.

However, it’s essential to consider that appliances, including the PS4, need breaks and rest, just like we do. Continuous and non-stop use of your PS4 without any breaks can lead to overheating.

You might even notice the console feeling hot when you try to touch it.

How To Resolve The Unrecognized Disc Error On Your PS4?

Fixing a white puzzle

Now, let’s talk about solutions. Fortunately, there are fixes for this error, and these solutions have been tried and tested, yielding positive results.

Feeling a sigh of relief, aren’t you? I get it; you’re eager to get rid of the error and get back to the regular functioning of your PS4.

Anyway, below I’ve compiled a list of practical solutions for this error:

Clean Or Replace The Disc

The first step is to examine your disc because there’s a good chance the issue may be there. Take the disc out and check if it’s clean. If it’s dirty, use a cloth with light pressure to clean it, removing any dust or stains. Always keep your discs clean to prevent such problems.

If your disc is damaged, unfortunately, the best solution is to replace it—either buy a new one or switch to another.

To protect your discs from damage, avoid holding them too tightly or with long nails. Keep them in their covers, away from sharp objects, and handle them carefully to prevent falls.

If you discover that the disc has a file format not supported by your PS4, try using a different disc. Generally, a Blu-ray disc or DVD is recommended. Alternatively, consider ripping the files and converting them to regular or 1080P HD video formats.

Clean Or Fix The Disc Drive

If the disc is not the issue, it’s a good idea to check the disc drive just to be thorough.

If you notice that the drive is dirty, use a fiber cloth or a tool designed for cleaning drives. If there are any damages to the drive, it’s important to get them fixed.

This way, the error should go away, and the drive will be able to recognize the disc again.

Update The System Using Safe Mode

As you’re aware, outdated versions can lead to various problems and errors. Therefore, it’s crucial to keep your system up to date to avoid such issues. Updating your PS4 involves switching to safe mode.

Here’s how you can do it:

  1. Turn off your console.
  2. Press and hold the power button until you hear two beeps.
  3. After the beeps, your screen will light up. You’ll be in safe mode.
  4. Use a cable to connect your controller to the console.
  5. Once connected, press the PlayStation button, and you’ll be taken to a screen with multiple options.
  6. Choose “Update System Software.”
  7. Now, you can either select “Update Using USB” if you have the update stored on a USB or “Update Using Internet” if you need to download the update.
  8. After choosing, you’ll see the update progress on the screen.
  9. Once the update is complete, your PS4 will restart, and hopefully, your problem will be resolved.

Rebuild Database Using Safe Mode

If your problem persists even after updating the software, you can use this method to eliminate the error and resolve the issue. Again, you’ll need to switch to safe mode.

Follow these steps:

  1. Turn off your console.
  2. Then, press and hold the power button until you hear two beeps.
  3. After the beeps, your screen will light up, and you’ll find yourself in safe mode.
  4. Use a cable to connect your controller to the console.
  5. Once connected, press the PlayStation button. You’ll be taken to a screen with multiple options.
  6. Click on “Rebuild Database.”
  7. Then, click “OK.”
  8. You’ll see a progress bar as your data is rebuilt.
  9. Once completed, your PS4 will restart.

This method works wonders in eliminating the error, especially in cases where updating doesn’t work.

Restart The PS4 Console

At times, simple temporary glitches, like the one causing the unrecognized disc error, can be resolved with a straightforward restart of your PS4.

Here’s how you can do it:

  1. Unplug the console to disconnect it from the power source.
  2. Remove all related cables and cords.
  3. Wait for a moment.
  4. Then, insert all the cables and cords back in.
  5. Plug the console back into the power source.
  6. Your console will restart, and hopefully, the error will be resolved.

Initialize System Software

Initializing the PS4 essentially means resetting it, which implies that all data and updates will be erased, and it will return to its initial default settings. Before doing this, make sure to back up your data.

Follow these steps to do so:

  1. Turn off your console.
  2. Then, press and hold the power button until you hear two beeps.
  3. After the beeps, your screen will light up, and you’ll be in safe mode.
  4. Use a cable to connect your controller to your console.
  5. Once done, press the PlayStation button. You’ll be taken to a screen with multiple options.
  6. Click on “Initialize PS4.”
  7. Then, click “OK.”
  8. After the PS4 is reset, it will restart and open again.

Set The PS4 Console In A Vertical Position

During my research on how to fix this error, I stumbled upon a solution that has surprisingly proven effective for many users.

Although there isn’t a clear explanation of why it works, the basic idea is to turn your console and place it in a vertical position.

After doing this, when you try to insert the disc, it’s supposed to be recognized, and the error should be resolved.

Give It A Break

If you’ve been using your PS4 continuously, take a break, turn it off, and let it cool down to prevent overheating.

Always ensure to have significant gaps between usage for optimal performance.

Repair Hardware

Any issues with the hardware should be addressed by seeking professional assistance. Taking your console to a professional allows them to open and examine it, identifying the underlying problem and providing the necessary fixes.

In some instances, if the hardware is damaged beyond repair, replacement may be required.

Fix “Unrecognized Dic” on PS4 [Disc won’t start]

Sum Up

  • The PS4, introduced by Sony in 2013, is a next-gen video game console designed to compete with the Xbox One.
  • Causes of the PS4 Unrecognized Disc Error include dirty or damaged discs, disc drive issues, outdated system software, hardware problems, overheating, and temporary glitches.
  • Resolve the PS4 unrecognized disc error by cleaning or replacing the disc, fixing disc drive issues, updating software, restarting, placing it vertically, etc.

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