Troubleshoot The “Connectivitycheck.platform.hicloud” Problem On Huawei [Solve]

A girl confused because she has no connection on her phone
No connection

If you encounter this connectivity issue, try turning on your Wi-Fi, restarting or changing your router, contacting your ISP, updating your system, performing a soft reset, resetting network settings, using your phone in safe mode, clearing partitioned cache, and performing a factory reset.

Huawei is a Chinese technology company known for creating gadgets that are reliable, user-friendly, and enjoyable to use.

Here are the key series offered by Huawei:

P SeriesThe P series phones are high-end smartphones equipped with cutting-edge camera technologies, allowing for advanced photography.
Mate SeriesThe Mate series is crafted for professional use, boasting a long battery life, sturdy hardware, and the latest processors.
Nova SeriesThe Nova series is budget-friendly, featuring trendy designs and targeting a younger audience.
The different Huawei series

What Are The Causes Of “Connectivitycheck.platform.hicloud” Problem On Huawei?

If you use a Huawei phone, you’ve probably encountered the surprise of a sudden connectivity problem popping up on your screen. It can be quite annoying and frustrating, especially when you just want to use your phone peacefully, especially for internet-related tasks.

Work and fun often depend on a smooth internet connection, so discovering this error message can be a bit disheartening.

If you’ve been a victim of this and want to understand why it’s happening, keep reading to find out more.

DNS Issues

A pair of hands using laptop and searching for ""

When we discuss DNS issues, they often contribute to connectivity errors on Huawei phones. DNS plays a crucial role in translating user-friendly domain names into IP addresses, allowing phones and computers to recognize each other on a network.

DNS issues occur when the system fails to perform this translation effectively. Consequently, websites may time out or load very slowly, hindering your ability to connect and access them.

When DNS problems arise, it’s likely that you’ll encounter this error on your phones.

Wi-Fi Problems

A man frustrated because he has no Wi-Fi signals on his phone
No Wi-Fi

Another prevalent reason for encountering this error is potential Wi-Fi issues. Considering the error name, it’s evident that it’s related to connectivity, and Wi-Fi, being a fundamental technology that plays a key role in linking devices to the internet without the need for physical cables. Through wireless connections utilizing radio waves, your devices communicate seamlessly.

Wi-Fi issues can manifest in various ways, such as weak signals, router problems like temporary bugs or physical damage, or even issues with your ISP. Any of these challenges can contribute to the occurrence of this error on your devices.

Outdated Software

A man updating his phone which has been updated half way through

We’re familiar with how using outdated system software can cause issues with your devices and apps. If you’re currently using a Huawei phone that hasn’t been updated, it’s likely to create problems and result in error messages like the one you’re encountering.

The version of your phone’s system software is crucial, and if you’re aware that you haven’t updated your phone yet, seeing this error shouldn’t be surprising.

It’s a clear sign that your device needs an update, and if you’ve been putting it off, now’s the time to address it.

Temporary Glitches

A multicolored glitchy effect used to write the word glitch

Devices can easily experience temporary glitches and bugs without any clear warnings or specific reasons.

These hiccups can result in various issues, including the connectivity problems causing disruptions in the connection.

Third-Party Applications

A hand holding a phone with the interface of an app
Illustration of third-party app

Regardless of how useful third-party applications can be, it’s crucial to exercise caution when downloading apps.

Even with reliable ones, you might encounter errors like this because they could potentially interfere with connectivity, leading to the appearance of this specific error. Stay mindful of the apps you install to ensure a smooth experience.

Corrupted Cache

No files or storage on the device
Corrupted cache

We’re aware of how troublesome corrupted cached files can be. While cache is crucial for storage, it has its drawbacks.

When files within the cache become corrupted, they can significantly interfere with the system’s functionality, causing problems such as disruptions in connectivity, like the error you’re experiencing.

Security Software Or Firewall

A man using his laptop and turning on the security settings
Security settings

If you’ve activated security software or firewall settings, there are instances when they might act unexpectedly, disrupting connections.

They can go a bit overboard by blocking essential connections, leading to the problem you’re facing.

How To Fix “Connectivitycheck.platform.hicloud” Problem On Your Huawei?

A confused man looking at a wall with question marks on it

This issue with connectivity, arising from various reasons, fortunately, has solutions that can fix it, allowing you to go back to using your phone smoothly. Here, I’ve outlined some practical and tested fixes for you:

Turn Wi-Fi On

Human error often plays a big role in our problems. We tend to worry about more significant issues when the solution might be small and simple.

So, when it comes to this connectivity problem, it’s possible that you think your phone’s Wi-Fi is on when it’s actually off, or your phone might be in airplane mode, or your router could be turned off.

If you encounter this error, check for these accidental mistakes. If Wi-Fi is off or airplane mode is on, just scroll down to access the notification menu from the top, then tap the Wi-Fi icon to turn it on and the airplane mode icon to turn it off. Similarly, if you find your router is off, just switch it on.

Restart Your Router

If you’re still facing this issue even though your internet is connecting, it could be due to slow or unreliable internet.

In such situations, you can try troubleshooting by restarting your router. This might help your phone connect with a stronger signal, resolving the problem.

To restart your router, follow these simple steps:

  1. Go to your router.
  2. Switch it off.
  3. Disconnect all the cables.
  4. Wait for a bit.
  5. Reconnect all the cables.
  6. Turn on the switch, and you should be good to go.

Change The Router

If your router took a hard fall or is found to be damaged beyond repair, you might need to get a new one.

Consult your internet service provider to help you choose a reliable model with good connectivity, and then purchase and replace your damaged router with the new one.

Once connected, your phone should no longer face the issue, and your problem will be resolved.

Contact Your Internet Service Provider

At times, when there are Wi-Fi issues and restarting the router doesn’t fix it, but your router is still in good shape, the problem might be on your internet service provider’s side.

In such cases, it’s best to give them a call. Let them know about the issue, and they’ll provide practical solutions if there’s something you need to do on your end.

If it’s a matter they need to address, they’ll give you a timeframe within which your internet should be back to working smoothly.

Update System Software

Given that you’re aware that using an outdated system can lead to problems, it’s a good practice to regularly update your system software.

To do this, follow these simple steps:

  1. Go to your device’s settings.
  2. Scroll to find the update software option. Any available updates will be shown there.
  3. Click on update.
  4. Once the update is complete, your phone will restart automatically, ensuring it’s up to date.

Soft Reset Your Device

Essentially, this is like giving your phone a little refresh by restarting it.

Here’s how you can do it:

  1. Press and hold the power button until you see the power-off icon.
  2. Click on it, then, once your phone is powered off.
  3. Wait for a bit.
  4. Then, press and hold the power button again to turn it back on.

Reset The Network Settings

When you reset your network settings, your Wi-Fi networks and Bluetooth devices will be removed, and all network settings will return to default.

Here’s how to do it:

  1. Go to your device’s settings.
  2. Click on advanced settings.
  3. Select backup & reset.
  4. You’ll find the option to reset network settings. Click on it.
  5. A pop-up window will appear asking you to confirm your decision.
  6. Once confirmed, your phone’s network settings will reset, and hopefully, this will solve your problem.
How to fix network issues in a Huawei phone

Use The Phone In Safe Mode

When you use the phone in safe mode, only the pre-installed apps run in the background. This helps you figure out if any of your installed apps are causing the issue.

Follow these steps:

  1. Press and hold the power button until you see the power-off option.
  2. Click on it, and wait for the phone to turn off.
  3. After a moment, press the power button again until you see the Huawei logo.
  4. Then, immediately press the volume button.
  5. This will boot your phone in safe mode.

Clear Your Phone’s Cache Partition

The cache stored in a separate area can sometimes get corrupted. To clean it up, follow these steps:

  1. Press and hold the power button until you see the power-off option.
  2. Click on it to turn your phone off.
  3. Press and hold the volume up button.
  4. While doing so, connect your phone to a charger. This will put your phone into recovery mode.
  5. Then, disconnect the charger.
  6. Use the volume button to highlight the “wipe cache/factory reset” option.
  7. Use the power button to select “wipe cache.”
  8. Once the cache is wiped, your phone will restart, and the problem is likely to be solved.

Go For Factory Reset

If none of the above steps work, the final option is to perform a factory reset. Keep in mind that this will erase all data from your phone, so make sure you’ve backed up everything.

Once that’s done, follow the steps mentioned in the previous section, but this time select “factory reset” from the “wipe cache/factory reset” options.

After completing the reset, check again, and at this point, it’s highly likely that the error will be resolved. If it persists, there may be issues with your device’s hardware.

Final Thoughts

  • Huawei is a Chinese tech company that offers reliable gadgets.
  • Smartphone series of Huawei: P, Mate, and Nova.
  • Connectivitycheck.platform.hicloud issue causes: Weak Wi-Fi, software glitches, third-party apps, firewall, and hardware.
  • The solutions to this problem include: Turning on Wi-Fi, restarting/changing the router, contacting the ISP, using safe mode, etc.

What’s Next?

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